We do not offer refunds on returns, however we do offer site credit for return requests made within 3 days of delivery. All items are tagged when shipped and the tags must not be removed in order to qualify for return and to receive site credit. We also offer a trade up program that will appraise any product you purchase from us and make you an offer for credit towards your next purchase of any item of greater value. We require that you have purchased the item from us and have the original certificate of authenticity included. We will accept items in condition similar to when you purchased the item but do have the right to not to accept items that have been damaged. Our offer is good for the life of your purchase!  Items that are upgraded are a final sale and do not qualify for trade up.